Referral programme terms
1. About the programme
1.1 The Spectacle Referral Programme is run by Spectacle Ltd, registered in England and Wales (company number 17469934), 9 Mistle Way, Thursby, Cumbria, CA5 6ES ("Spectacle", "we", "us").
1.2 It rewards you for introducing new customers to us. These terms apply to everyone who joins the programme ("you", a "Referrer"). By joining, you agree to them.
1.3 If you are also a Spectacle customer, our Terms and Conditions continue to apply to the services you buy from us. These terms cover only the referral programme.
2. Who can join
2.1 Anyone can join if they:
- are 18 or over;
- live in the UK, or are a business based in the UK;
- have a Dashboard account and a UK bank account for payments.
2.2 You do not need to be a Spectacle customer to join.
2.3 You cannot join if you work for Spectacle, or live in the same household as someone who does.
2.4 We may decline any application, for example where we reasonably believe the way you would promote us does not fit our brand or these terms.
3. How referrals work
3.1 Once you join, you get a personal referral link and code in the Dashboard.
3.2 For a referral to be credited to you, the new customer must use your link when they create their Dashboard account or request a quote, or enter your code during sign-up. We cannot add a referral afterwards.
3.3 If more than one person refers the same customer, the referral goes to whoever's link or code the customer used first.
3.4 You can follow the status of your referrals, and your earnings, in the Dashboard.
4. Qualifying referrals
4.1 A referral qualifies when the new customer:
- has not been a Spectacle customer, or requested a quote from us, in the 12 months before your referral;
- is not you, your business, or a business you own or control;
- buys a service from us and pays for it, as set out in section 5.
4.2 A referral does not qualify, or stops earning, if the customer's payment is refunded, reversed or charged back, or if their account is suspended for breaking our Terms and Conditions or Acceptable Use Policy.
5. Rewards
5.1 You earn commission on what the customer you referred pays us:
| Service | Your commission | For how long |
|---|---|---|
| Website Care Plan (Essential, Care+ or Partner) | 10% of each payment | Up to 12 months from the first paid invoice |
| Design and build project | 15% of the project fee | One-off |
| Custom work | 15% of the fee | One-off, for work ordered within 12 months of the referral |
5.2 Commission is worked out on the amounts the customer actually pays us, excluding VAT, refunds and third-party costs such as premium plugins or stock images.
5.3 Free or discounted periods earn commission only on what is paid. For example, a website we build includes 12 months of Care+ free, so the Care+ commission starts from the customer's first paid Care+ invoice.
5.4 The customer you refer does not get a reward or discount through this programme. They can still use our usual offers if they qualify.
6. When and how we pay you
6.1 Commission is confirmed:
| Service | When commission is confirmed |
|---|---|
| Monthly Website Care Plan | Once the plan has been running for 60 days and the customer has paid at least 2 invoices. Commission on those first 2 invoices is then confirmed, and each later payment is confirmed as it is made |
| Annual Website Care Plan | Once the plan has been running for 60 days and the annual payment has been made |
| Design and build, or custom work | Once the project has been paid in full and 60 days have passed since the final payment |
6.2 We pay confirmed commission monthly, by bank transfer, by the 15th of the following month. Your statement is in the Dashboard.
6.3 Commission that has not been confirmed is not owed to you and has no cash value.
6.4 If a payment you earned commission on is later refunded or charged back, we will deduct that commission from your future earnings.
7. How you can promote us
7.1 Recommendations work best when they are honest and personal. When you share your link, you must:
- make it clear that you earn a reward if someone signs up, for example by labelling social media posts "#ad" or saying "affiliate link", as the Advertising Standards Authority requires;
- describe our services accurately, using the information on our website, and make no promises about prices, timescales or results that we have not made;
- follow the law on marketing. In particular, never send emails, texts or messages to people who have not agreed to receive them.
7.2 You must not:
- pretend to be Spectacle, or suggest you work for us or speak for us;
- bid on "Spectacle" or similar terms in paid search ads, or register domain names or social media accounts that include our name;
- offer your own discounts, cashback or incentives to persuade people to use your link;
- promote us on websites or channels that would break our Acceptable Use Policy;
- refer yourself, or create accounts to earn commission.
7.3 You may use our name and the logos in the Dashboard's referral section, as long as you do not change them. You must stop using them if you leave the programme.
8. Tax and your status
8.1 You take part in the programme independently. You are not our employee, partner or agent, and you cannot make any agreement on our behalf.
8.2 You are responsible for declaring your commission to HMRC and paying any tax due. If you are VAT registered, tell us in the Dashboard and we will add VAT to your payments when you give us a valid VAT invoice.
9. Fraud, suspension and leaving
9.1 If we reasonably believe you have broken these terms, or earned commission dishonestly, we may hold your payments while we investigate. If we confirm a breach, we may cancel any unpaid commission connected with it and remove you from the programme.
9.2 You can leave the programme at any time in the Dashboard. We may end your membership on 30 days' notice for any reason, or immediately for a serious breach of these terms.
9.3 When you leave, or we end your membership for a reason other than a breach, we will still pay commission that is confirmed within 60 days of your leaving. After that, no further commission is earned.
10. Data, changes and general terms
10.1 We use your details to run the programme and pay you, as explained in our Privacy Policy. To protect their privacy, we show you only limited information about the customers you refer, such as their business name and the status of the referral. We do not show what they bought or paid.
10.2 We may change these terms, the commission rates or the programme itself by giving you 30 days' notice through the Dashboard. Changes do not affect commission already confirmed. We may end the programme on 30 days' notice and will pay all commission confirmed before it ends.
10.3 Our liability to you under these terms is limited to the confirmed commission we owe you. Nothing in these terms limits liability that cannot be limited by law.
10.4 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.